Accessibility Statement

• Application published: 13 January 2025
• Last application update: 3 February 2026

Status of digital accessibility

This mobile application is partially compliant with the annex to the Act of 4 April 2019 on digital accessibility of websites and mobile applications of public bodies due to non-compliance and exemptions listed below.

Inaccessible content

Non-compliance with the annex

• the application display is limited to portrait orientation only;
• the application does not support certain external keyboards;
• 󠀰the device's virtual keyboard may not be set to input type by default;
• on some screens, after closing a dialog box, the focus does not return to the location from which the dialog box was opened;
• the checkbox for accepting the terms and conditions does not indicate to the screen reader that it is mandatory;
• t󠀰he methods of navigation are not consistent between the main part of the application and the web windows that open in the application;
• navigation using focus is not always consistent across web windows opened in the application;
• the user is not always informed that clicking on a link will open a new window in web windows opened in the application;
• the 󠀰hierarchy of headings may not be respected in web windows opened in the application;
• sometimes the service does not provide appropriate prompts for form fields in web windows opened in the application;
• validation in the service does not work uniformly across web windows opened in the application;
• [Android declaration] when using the app with a screen reader, the app incorrectly estimates the idle time and logs the user out after 5 minutes;
• inaccessible PDF documents are generated in the application.

Preparation and updating of the Accessibility Statement

• Date of preparing the Accessibility Statement: 12 December 2024
• Date of the last review of the Accessibility Statement: 9 March 2026

We prepared the statement based on a self-assessment according to an analysis of the WCAG criteria. The results of the self-assessment are presented in the Self-Assessment Report (XLSX, 24 KB).

Facilities, limitations, and other information

Plans to eliminate digital accessibility errors

󠀰We plan to update the mobile application in 2026.󠀲󠀢󠀩󠀩󠀳 In future updates, we intend to eliminate most of the digital accessibility errors mentioned above.

Feedback and contact information

You can report all digital accessibility issues with this mobile application to the Customer Relations Department in the Remote Services Support and Development Division — by email dostepnosc.uslug@mf.gov.pl or by phone +48 (22) 694 55 55.

Everyone has the right to request the digital accessibility of this mobile application or its elements.

When making such a request, please provide:

• your full name;
• your contact details (e.g. phone number, email);
• version number of the mobile application and the exact location of the digital accessibility problem;
• description of the problem and how you would like it to be resolved.

We will respond to your request as quickly as possible, no later than 7 days after receiving it.

If this timeframe is too short for us, we will inform you. In this information, we will provide a new date by which we will correct the reported errors or provide the information in an alternative way. This new date will not be longer than 2 months.

If we are unable to ensure the digital accessibility of the mobile application or content indicated in your request, we will propose an alternative way to access it.